Legal

Privacy Policy

Last Updated: 28 March 2025 · Effective: 28 March 2025

1. Introduction

Trenvixa ("we", "our", "us") is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our financial education services or visit our website.

We operate from 26 Witthayu Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand, and comply with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data only when necessary for delivering our services or operating our website. This includes:

Information You Provide

Full name and contact details (email address, phone number)
Financial information shared during sessions (income details, expense patterns)
Enquiry and message content submitted via our contact form
Session scheduling preferences and correspondence

Information Collected Automatically

IP address and browser type (via web server logs)
Pages visited and time spent on site (via analytics cookies, if consented)
Device and operating system information

Legal Basis for Processing

Consent — for optional cookies and marketing communications
Contract performance — for delivering session-related services
Legitimate interest — for site security and service improvement

3. How We Use Your Data

To respond to your enquiries and schedule sessions
To deliver our financial education programmes and prepare session materials
To send session confirmations, follow-up notes, and post-session support responses
To improve our services based on aggregated, anonymised usage data
To comply with our legal and regulatory obligations in Thailand

We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties. Financial details shared in sessions are used solely to support your education and are treated as strictly confidential.

Data Retention

Session notes and deliverables are retained for 3 years following the completion of a programme, then securely deleted. Contact form submissions are retained for 12 months unless an ongoing client relationship is established.

4. Data Sharing

We do not share your personal data with third parties for marketing purposes. Limited sharing occurs only in the following circumstances:

Service providers necessary to operate our website (e.g., hosting, analytics) — under data processing agreements
Where required by Thai law, court order, or regulatory authority
With your explicit consent for any purpose not covered by this policy

We may use Google Analytics to understand website usage. If you have declined analytics cookies, this data is not collected from your session.

5. Data Protection

All data is stored on servers within Thailand or in jurisdictions with equivalent protection standards
Access to personal data is restricted to Trenvixa staff who require it for their role
Session materials containing financial information are stored in encrypted form
In the event of a personal data breach, we will notify affected individuals and the PDPC within the timelines required by PDPA

6. Cookies

Our website uses essential cookies to function correctly and optional analytics cookies to understand visitor behaviour. You can manage your cookie preferences at any time. See our Cookie Policy for full details.

7. Your Rights Under PDPA

Under Thailand's PDPA, you have the following rights regarding your personal data:

Right to access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your data (subject to legal retention requirements)
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent at any time for consent-based processing
Right to lodge a complaint — with the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email to active clients or noted prominently on this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related enquiries, please contact:

Trenvixa
26 Witthayu Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand
Email: [email protected]
Phone: +66 2 252 4836